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Returns & Exchanges
Due to the perishable nature of our frozen soup dumplings and sauces, we cannot accept physical returns; however, we are committed to ensuring you have a perfect dining experience.
1
Inspect Your Delivery
Please check your order immediately upon arrival to ensure all items are present and have remained frozen during transit.
2
Document Issues
If your products arrived damaged or thawed, take clear photos of the packaging and the items within 24 hours of delivery.
3
Contact Support
Email our team at [email protected] with your order number and photos so we can investigate the shipping mishap.
4
Resolution
Once reviewed, we will issue a full refund or ship a replacement order at no additional cost to you.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing